1. Purpose

At Japebo.eu, we strive to provide excellent customer service and resolve any disputes quickly and fairly. This policy outlines the process for resolving concerns related to orders, payments, or service issues.

2. Contacting Customer Support

If you have any concerns about your order, we encourage you to contact our support team first so we can resolve the issue promptly.

Contact us:

Email: info@japebo.eu

3. Resolution Process

We aim to resolve all disputes efficiently. Our process is as follows:

• Step 1: Contact our customer support team with details of your concern.
• Step 2: We will investigate and respond within 5 business days.
• Step 3: If no resolution is reached, the case may be escalated for further review.

4. EU Online Dispute Resolution (ODR) Platform

In accordance with EU regulations, customers may also resolve disputes via the EU Online Dispute Resolution (ODR) platform, available at:

https://ec.europa.eu/consumers/odr

5. Governing Law

All disputes shall be governed by the laws of Denmark and subject to the jurisdiction of Danish courts.

6. Changes to This Policy

We may update this policy periodically. Any changes will be reflected on this page.

7. Contact Information

For any dispute resolution inquiries, please contact:

Email: info@japebo.eu